Monday, April 26, 2010

In the meantime...

I owe you guys and gals a report on the Country Music 1/2 Marathon and my first experience running as a pace team leader. I promise it's coming. I'm just still flat out exhausted from the weekend, and I haven't had the energy to get the photos uploaded into the blog. Be patient. It'll be a good race report!

In the meantime, I thought I'd share about some positive experiences I had after some purchases I made at the race expo in Nashville.

My expo experience on Friday was a bit rushed because I needed to get all my race stuff and attend a "Meet the Pacer" clinic where runners could meet those of us on the pacing team. I also had to pick up all my pacing stuff (shirt, signs, etc.) By the time I did all of that (at the end of a insanely busy work day), I didn't really have the time or energy to thoroughly do the expo like I normally would. I swept each aisle and looked for anything of interest and grabbed a few samples, but I only really stopped at the two tables I had planned in advance to check out.

First, I wanted to see the iFitness belts that Danica raves about all of the time. I do LOVE my SpiBelt, but I felt like I might be more comfortable using it only on runs when I need to carry fuel and find something a bit more water resistant for runs when I want/need to carry my phone or camera. I've heard enough good reviews among lots of running bloggers, so I decided to take the plunge and buy one. I had stopped here on my way to the pacer clinic, so I quickly looked at them, picked one, and purchased.

It wasn't until I got home that I was charged the price for the double pouch belt. It was only a $4 difference, but $4 is $4. I kicked myself for not paying more attention when I was actually there.

Today, I called the company and it ended up that I was on the phone with one of the owners. I explained what happened and he was SO super nice and apologized and gladly worked with me to refund me the $4 I was overcharged. It was an honest mistake, but I was really appreciative that we were able to take care of it so easily. Companies who treat their companies well earn my respect. I haven't gotten to use the belt yet, but I can already say that at a minimum they at least offer excellent customer service.

My other big stop was the Power Balance booth. I had seen these bracelets at the Chicago expo and was seriously impressed with their demo to show how it improves your balance. I even dragged my best friend and her husband back the second day and made them take the test. I had considered buying one, but I had spent so much money already that I couldn't bring myself to spend $30 on something that I wasn't even sure if it would work.

I hadn't stopped wondering about it, so I decided that I'd buy one at this expo... especially since I hadn't spent any money on the race (pacers run for free!). I tried on the different sizes and determined what fit and picked a color. It wasn't until the next morning that I realized the gal gave me a size too big. I was a little bummed to not be able to try it out at the race.

I called them today as well and explained what happened, and the gal I spoke with there was also quite nice. They're sending me an envelope to use to mail it back to them, and then they're going to ship me out the one that is the size I need. I'll have to wear it for a while to see if I think it really does help with endurance and stuff, but I was really intrigued so I'm excited to try it out and see if it makes any difference.

I was seriously impressed with the excellent customer service I received from both companies. I think that in the running community we all kind of want to be treated a certain way. Running stuff is kind of expensive, and we want to make sure that we spend our money wisely. If I'm going to drop some dough on running stuff, I want to know that my business is appreciated.

Even though I've yet to use either product, I can so far recommend that doing business with both companies really is a pleasure. It was really refreshing to call with these concerns and get them taken care of so easily.

Stay tuned for the race report and pictures!

1 comment:

d.a.r. said...

Wow, that is seriously amazing customer service!! And are you also getting a little freaked out by our twin-ish similarities as of late? Same shoe size change, exact same 10K time the same day, going to the expo with the sole intention of picking up one of the iFitness belts..? Haha!

Can't wait to hear about your race!